Strongmill Assist · Support
Support that doesn't break
when the network does.
Strongmill Assist handles Tier 1 and Tier 2 technical and billing support with AI voice agents, and escalates to your people with full context when it needs a human.
Working with ISPs across America
AI voice agents
on the front line.
Always staffed, always supervised: AI agents resolve what they can and hand off the rest with full context.
Always staffed
A front line that answers every inbound call, day or night, without going beyond your team's supervision.
Diagnose & resolve
Common technical and billing issues get identified and resolved automatically wherever the AI agent can.
Context-rich handoff
When a call needs a person, it arrives with full history and diagnosis attached.
Lower handle time
Lower average handle time and fewer abandoned calls.
Automatically handled
Customer support can be carried by AI agents, easing seasonal staffing and outage demands.