Working with ISPs across America
Strongmill offers AI agents for every stage of the subscriber lifecycle, each one working from the same customer record.
Strongmill Capture is a sign-up flow and online checkout solution that checks serviceability against your network records, and offers the right tier with the right upsell.
Strongmill Assist handles Tier 1 and Tier 2 technical and billing support with AI voice agents, and escalates to your people with full context when it needs a human.
Strongmill Boost monitors plan-usage data from your network, and surfaces the accounts that have outgrown their plan. Upsells come from evidence, not guesswork.
Strongmill Keep tracks churn-signals that often come before a cancellation, and flags the accounts at risk while you can still do something about them.
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Every Strongmill agent helps pay for itself. Together they help you run the whole subscriber lifecycle.
Strongmill provides AI agents that help ISPs grow revenue and reduce operating costs. Strongmill agents work with existing systems and are customized to ISP needs. Strongmill Capture runs checkout, Strongmill Assist answers tier 1 and 2 support calls around the clock, Strongmill Boost finds the accounts ready to upgrade, and Strongmill Keep catches churn before the cancel call. All four run on top of the billing, CRM, and network systems ISPS already own and work from one shared customer record.
Yes. Strongmill runs on top of the OSS/BSS, CRM, monitoring, finance, and IVR systems you already own, reading and writing through the interfaces they already expose. There is no rip-and-replace and no migration project - the AI agents work within your stack instead of replacing it.
Strongmill Keep helps ISPs reduce churn by predicting a possible cancellation earlier. It watches the signals that run ahead of a cancel call - outages, repeat tickets, degrading service - and flags at-risk accounts while the decision is still reversible. Retention stops being a save-desk conversation and becomes something you proactively manage.
Strongmill was founded at Harvard Business School and was built shoulder-to-shoulder with the operators who run fiber and fixed wireless across America. The four Strongmill agents - Capture, Assist, Boost, and Keep - follow how an ISP actually wins and keeps subscribers.