Strongmillfor rural ISPs.
2am calls get answered, and unhappy customers are caught before the cancellations start.
Recommended for rural ISPs
Provide a modern, around-the-clock support experience: no back-office migration or overnight shifts required. The support experience doesn't depend on how many people you can afford to put on the phones.
Explore Strongmill Assist→Track unhappy subscribers that have stopped bothering to complain (by tracking poor speeds, repeat tickets, outage exposure) so you can intervene before they churn.
Explore Strongmill Keep→Too much ground, too few people
Distance sets your costs and small-town word of mouth sets your reputation. The customer who previously had no other option, can now get a satellite dish on the roof and has a cell carrier's ad budget working on them.
- Your service area is measured in counties, so half your dispatches end 60 miles from the office (and the issue was just a router that needed a reboot).
- There is no overnight shift. There's a forwarded line, a personal cell on a nightstand, and whoever answered it last time.
- Nobody out here churns loudly. They ride out the slow speeds, look into satellite dishes, and the first thing you hear is the disconnect request.
Why Strongmill
You can't hire your way to 24/7 and you can't drive your way out of distance. With Strongmill, AI agents take the calls that never justified a hire and flag the accounts going quiet. Your coverage stops depending on headcount, and your trucks only roll for real issues, not for reboots.
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Strongmill fits with your operations.
Bring your network, tools, and ownership structure exactly as they are. We'll map where supervised AI agents fit and the impact they'd have on growth and operations.
Strongmill agents overview
Four AI agents, one per lifecycle stage. Hover a column to size one up; Every card links through - click through for the full story.